Frequently asked questions

Electronic tickets will be available for download in your personal account a few days before the event. To download your e-tickets, log in to your account and navigate to the "My Tickets" section. 

There, you can update personal information on your e-tickets and download them directly.

If you're having trouble logging into your account, ensure you're entering the correct "Username" and "Password." If you've forgotten your password, click on "Forgot Password" next to the login tab or visit: https://www.stadesaintsymphorien.com/fr/user/password. Enter your username to generate a new password. Instructions will be sent to the email address associated with your account.

If you don't receive an email to reset your password:

1.    Your username may have been entered incorrectly during account creation.
2.    The email address on your account may differ from the one you usually use.

In this case, please send a message to stadesaintsymphorien@fcmetz.com with as much information as possible, including: Name, First Name, Username, Email Address, and order number if you've recently purchased tickets.

If you have forgotten your password, please enter it by clicking on “Forgotten password” next to the login tab, or by going directly to the following address: https://www.stadesaintsymphorien.com/fr/user/password

Simply enter your username and a new password will be generated. You will receive this information at the e-mail address entered in your customer account.

If you do not receive an e-mail to reset your password :

your username may have been entered incorrectly when you created your account.

the e-mail address given on your customer account is not the one you usually use.

In this case, please send a message to stadesaintsymphorien@fcmetz.com to resolve the problem, providing as much information as possible, including : Last name, first name, login, e-mail address, order number if you have recently purchased tickets.

Prices vary depending on the event and seating category. 

Match prices are communicated when ticket sales open for the specific event.

Invoices for your orders are available in your client account on our online ticketing site. 

Once logged in, click on:
- My Account
- My Orders
- Download Invoice

To download an invoice for a past event, click on "My History" to display past orders, then "Download Invoice."

You can present your ticket digitally on a smartphone or tablet at Stade Saint-Symphorien. Alternatively, you can print your e-ticket and present it in paper format. If your e-ticket is illegible and requires reprinting at the ticketing issues booth, a fee of €2 per ticket will be charged.

Ensure that 3D SECURE is activated or still active with your bank.

Also, verify that your phone number and email are up to date with your bank.

If the issue persists, contact your bank.

If you entered your bank details before canceling the transaction, a pending charge may appear on your account. This is a temporary hold to verify sufficient funds before finalizing the order. The amount isn't actually debited but blocked. If you canceled the order before completion, the hold will be released by your bank after a few days.

All orders are final. 

Tickets cannot be returned, exchanged, or resold. No cancellations or refunds are possible (see General Terms of Sale). 

Tickets remain valid if the event date or time is changed.

If you've lost your ticket, visit the Ticketing Issues booth on the event day to have a duplicate issued for a €2 fee per ticket. 

You'll need to provide your order number and a valid ID matching the reservation name. 

If your ticket has already been scanned at the stadium entrance, no duplicate will be issued.

Gates typically open 1.5 hours before the event starts. 

We recommend taking your seat at least 30 minutes before the event begins. 

Note that once you exit the stadium, re-entry isn't permitted.

A cloakroom is available at Stade Saint-Symphorien on event days for item storage. It's located to the left of the ticketing booth on the stadium forecourt, at the corner of the North and West stands. 

The cloakroom opens 1.5 hours before the event and closes 15 minutes after it ends. 

This service is free of charge.

Stade Saint-Symphorien provides dedicated parking for individuals with disabilities to facilitate their visit.

Near Stade Saint-Symphorien, there's a drop-off area close to the North-West corner, designated for PRM/PWD guests to minimize walking distance and ease access to various stands.
- For group transport: After drop-off, the driver can park at the "Complexe Saint-Symphorien" parking on the bus lane.
- For individual transport: After drop-off, the driver must park outside the stadium premises.
 

The PRM/PWD rate is available only to individuals with at least an 80% disability, as evidenced by a disability card.
The Companion rate is available for one person accompanying a PRM/PWD if the disability card indicates a "need for accompaniment." Without this mention, the companion must purchase a full-price ticket.

PRM/PWD and Companion rates are accessible through customer service (verification of the disability card is required before tickets are emailed), subject to availability. It's also possible to reserve PRM/PWD and Companion tickets via the Stade Saint-Symphorien online ticketing site.

You can buy your tickets on our official online ticketing service https://www.stadesaintsymphorien.com/fr (e-ticket). You'll find a range of prices:

-PMR / PWD rate

-Companion rate

You can also purchase tickets via our customer service department.